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Reporting on America's Attitudes and Behaviors
Reporting on America's Attitudes and Behaviors

Retail

Facelifts for Malls & Stores

By now, a lot of Americans have ventured back to stores and malls, but it doesn't take long to notice everything is just a...

Pivot Your Marketing

This is going to take a while. COVID-19 was so seismic in its intensity, recovery won't be instantaneous. Americans are known for their impatience,...

Fast-Tracked Retail Change

At this point, the stories about how the coronavirus pandemic has impacted retail are plentiful, and most of them aren't pretty: store closures, bankruptcies,...

One Decade, a World of Change

The retail world has changed dramatically in the last 10 years. We've gone from strolling malls to scrolling phones. From telling a clerk, "I'm...

Direct-to-Consumer Brands

Like music, movies, or TV shows that can be downloaded at a user's convenience, successful direct-to-consumer (DTC) apparel brands fill a niche, one that...

Self-Disruption in Retail

If you've been to any sort of panel discussion in the last couple of years, you've likely heard the word "disruption" thrown around pretty...

Enchanting Holiday Numbers

When people think about the magic of the holidays, it's more likely they're conjuring thoughts of twinkling lights and gingerbread houses than mobile optimization...

Private Labels

Gartner L2 recently noted that U.K. supermarket sales have been rebounding. Part of this is due to shoppers spending £85 million (over U.S. $104...

Taking It Personally

It used to be consumers all pretty much shopped the same way: if they needed something, they went to the store to get it....

Being Digitally Savvy

China is still an economic powerhouse, despite the fact that its growth is slowing. The country's economy grew 6.2 percent in the second quarter,...

Consumer Engagement

For years now, businesses have been advised to use, learn, and engage with customers via social platforms like Facebook, Instagram, and Twitter. What better...

Spring Performance

Recently at a Northeast clothing store, a woman wearing a winter coat could be heard voicing surprise that shorts were already out on the...

New Technology

When it comes to buying new clothes, most consumers still want to make their purchase in an actual store. But online shopping has made...

Consumer Outlook Good (For Now)

While shoppers have been spending well over the holidays, analysts expect to see a slowdown in certain sectors of the economy come the New...

Customer Service

It's no secret that customers are more demanding than ever. Advances in technology have certainly made shopping more convenient, but have also led to...

Don’t Call It “Used”

A classic scene in the cult movie classic "Party Girl" shows Parker Posey's character Mary parting with some of her designer clothes at a...

Amazon’s Private Labels

Ask the person nearest you why they buy things on Amazon and they're likely to say, "It's easy and I get free shipping." Ask...

It’s the Holiday Season (Almost)

It's that scary time of year again. No, not Halloween. We're talking about pre-holiday, the anxiety-laced period that retailers and manufacturers have been prepping...