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Reporting on America's Attitudes and Behaviors
Reporting on America's Attitudes and Behaviors

customer experience

Here’s How Not to Fumble the Return

One of the big takeaways from the holidays was that online shopping again saw double-digit increases, climbing almost 19 percent over last year, according...

Customer Service

It's no secret that customers are more demanding than ever. Advances in technology have certainly made shopping more convenient, but have also led to...